At snapmagnetkey, we maintain clear, fair, and legally compliant protocols for returns, cancellations, and monetary refunds. Our procedures strictly align with the consumer protection laws of Canada, the Federal Trade Commission (FTC) guidelines in the United States, and the Consumer Rights Directives within Europe and the United Kingdom.
1. Statutory 14-Day Right of Withdrawal (European Markets)
In accordance with mandatory European Union and United Kingdom consumer frameworks, customers residing within these European jurisdictions possess a statutory 14-day Right of Withdrawal.
Cancellation Period: You have the right to cancel your purchase contract within 14 calendar days from the day on which you, or a designated third party, acquire physical possession of the magnetic key rings, without providing formal justification.
Notification: To exercise this right, you must inform us via a clear statement directed to our official communication channel at magnetic@snapmagnetkey.com before the 14-day period expires.
2. Defective, Faulty, or Damaged Items
If your items arrive displaying physical irregularities, manufacturing flaws, or damage sustained during transport, customers are protected under standard consumer conformity mandates:
Evidence Submission: Please contact our support team at magnetic@snapmagnetkey.com via email, incorporating clear photographic evidence illustrating the specific flaw or damage.
Resolution Protocol: Upon administrative verification of the photographic documentation by our compliance team, we will process a complete monetary refund or arrange an immediate product replacement. Customers are explicitly exempt from physically mailing the damaged components back to our facility.
3. Standard Return Procedure & Return Address
For eligible returns not involving product damage, items must be dispatched back to our corporate headquarters within the designated timeframes.
Condition for Standard Returns: Items must be complete, unused, and in their original commercial state.
Return Address: All authorized returns must be sent directly to our registered operating facility at:
1250 René-Lévesque Boulevard West, Suite 2200, Montreal, QC H3B 4W8, Canada
Return Costs: Unless an item is verified as faulty or damaged upon arrival, return shipping expenses are the responsibility of the consumer.
4. Logistics Delays & Transit Refunds
We operate standard distribution networks utilizing international carriers, including DHL, FedEx, and UPS Priority services, with standard transport requiring 6 to 9 business days to North American and European destinations.
Our system automatically transmits structured tracking updates to your registered email address at key milestones (including order dispatch, sorting hub arrival, and local delivery status). If an order exceeds this standard transit window:
Please notify us at magnetic@snapmagnetkey.com.
We will immediately initiate a formal compliance investigation with the carrier.
Based on the factual outcome and tracking status established by the carrier investigation, we will issue a full monetary refund or arrange an immediate complimentary product replacement.
5. Refund Processing & Payment Methods
Following the approval of a refund under any section of this policy, the monetary credit will be returned exclusively to the original method of payment utilized during checkout.
Depending on your original transaction mode, refunds will be systematically processed back through the following channels:
Major credit and debit card networks, including Visa, Mastercard, and American Express.
Mobile payment applications and digital wallets, specifically Apple Pay and Google Pay.
Recognised alternative digital wallets utilised during the checkout flow.
Please note that bank processing timelines may vary, and standard clearing periods apply before the credit is visible on your financial statement.
6. Legal Jurisdiction
This Refund and Return Policy is governed by and construed in accordance with the laws of the Province of Quebec and the federal laws of Canada. Mandatory statutory consumer rights applicable in the buyer’s country of residence within Europe or the United States remain valid and enforceable.
For any questions regarding our operational procedures or to initiate a formal return query, please contact our administrative team:
Brand Name: snapmagnetkey
Official Website: www.snapmagnetkey.com
Corporate Email: magnetic@snapmagnetkey.com
Telephone Support: +1 (514) 555-7286