1. Scope & Application This Refund & Cancellation Policy applies to all custom booking requests and services purchased via www.snapmagnetkey.com, operated under the brand snapmagnetkey. This policy applies to clients residing in Canada, the United States, and the European Union.
2. Two-Stage Payment & Service Delivery Model Our service provisions operate on a custom booking basis:
- Initial Deposit: An initial deposit is collected online to confirm your booking and reserve capacity.
- Final Settlement: The remaining balance is payable upon physical completion of the tailored service package.
3. Cancellation & Refund Eligibility Because services are customized and scheduled specifically for each order, eligibility for refunds is governed by the following conditions:
- Standard Cancellations (Eligible for Deposit Refund): Clients may cancel a booking and request a full refund of the initial deposit by submitting a written notice at least 48 hours prior to the scheduled service date.
- Late Cancellations (Non-Refundable): Cancellation requests submitted within 48 hours of the scheduled service date are non-refundable, as capacity and resources have already been allocated.
- Completed Services (Non-Refundable): Once a service package has been fully executed according to agreed booking parameters, the final payment and initial deposit become non-refundable.
4. Statutory Right of Withdrawal (EU Consumers) In accordance with applicable European Union consumer regulations, the right of withdrawal from customized service contracts ceases once the requested service has been fully performed, provided performance commenced with the customer’s prior express agreement. For unperformed services, cancellation requests must adhere to the 48-hour notification rule outlined in Section 3.
5. Refund Processing
- Approved Refunds: Upon written approval, refunds are issued back to the original method of payment within 5 to 10 business days.
- Processing Errors: In the event of duplicate billing or administrative payment errors, a full refund will be processed immediately upon verification.
6. Service Adjustments & Discrepancies If you believe a service was not fulfilled according to your confirmed booking parameters, please submit a detailed written inquiry within 7 calendar days of completion. All claims will be evaluated on a case-by-case basis.
7. Contact Information To request a cancellation, submit a refund inquiry, or resolve order issues, please contact customer support:
- Brand: snapmagnetkey
- Website: www.snapmagnetkey.com
- Email: magnetic@snapmagnetkey.com
- Phone: +1 (416) 555-2847
- Address: 120 Bremner Blvd, Toronto, ON M5J 0A8, Canada